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Center City Pharmacy˚

Privacy Policy

A legal disclaimer

Center City Pharmacy, LLC (“Center City Pharmacy,” “we,” “us,” or “our”) operates a 503A compounding pharmacy located in Florida. We primarily provide pharmacy services to licensed healthcare providers, clinics, and telehealth networks. This website is intended for healthcare professionals and business partners and is not a patient portal and does not offer direct-to-consumer online sales.

This Privacy Policy describes how we collect, use, disclose, and protect information in connection with:

  • Your use of www.centercityrx503a.com (the “Site”); and

  • Your interactions with us as a clinic, provider, or business contact.

This Privacy Policy does not replace or modify any Notice of Privacy Practices we maintain as a covered entity under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) for Protected Health Information (“PHI”). If you are a patient whose prescription is filled by Center City Pharmacy, please refer to our HIPAA Notice of Privacy Practices for information about your rights regarding PHI.

By using the Site or communicating with us, you agree to the terms of this Privacy Policy.

1. Informational Only – No Medical Advice

The content on this Site is provided for informational purposes only and does not constitute medical, legal, or professional advice. The Site is not intended to diagnose, treat, cure, or prevent any disease and is not a substitute for consultation with a licensed healthcare provider. You should always consult a qualified healthcare professional regarding any medical questions or treatment decisions.

2. How We Interact With You

We primarily work with licensed healthcare providers, clinics, and telehealth organizations that use our pharmacy services to dispense medications to their patients.

We do not use this Site to allow patients to place orders, pay for medications, or access a patient portal.
Patients generally interact with us through their prescribing provider or telehealth platform, not directly through this Site.
Please do not submit patient names, full medical histories, or other detailed PHI through the Site’s contact form.

3. Information We Collect

3.1 Information You Provide to Us

We may collect information that you choose to provide, such as when you:

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  •  Complete the “Contact Us” or registration forms on the Site;

  •  Communicate with us by email, phone, or text message; or

  •  Otherwise interact with us in the course of a business relationship.


This information may include:

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  •  Name and professional contact details (such as email, phone number, clinic or practice name, job title);

  •  Business-related information, such as the type of practice, areas of interest, or service needs;

  •  Any other information you choose to provide in your message.


The Site is designed for professional / clinic contacts, not for individual patients.

3.2 Protected Health Information (PHI)

In the course of providing pharmacy services, we may receive PHI from prescribing clinicians, clinics, or telehealth networks via secure systems (for example, e-prescribing platforms and pharmacy management software). This PHI is not intended to be submitted through the Site’s general contact form.

We handle PHI in accordance with HIPAA and applicable state privacy laws. Our use and disclosure of PHI are governed by our Notice of Privacy Practices and, where applicable, Business Associate Agreements with our partners.

3.3 Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, such as:

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  • IP address and general location information;

  • Browser type and settings;

  • Device identifiers;

  • Pages visited, referring/exit pages, and timestamps;


Other usage information about how you interact with the Site.

We may use cookies, log files, and similar technologies to collect this information to help us understand and improve the Site.

4. How We Use Your Information

We use the information we collect for purposes including:

  • Providing and supporting pharmacy services to our clinic and telehealth partners, including processing prescriptions, coordinating dispensing and shipping, and supporting quality and safety programs;

  • Responding to inquiries and communicating with you about our services, licensing, product availability, or support questions;

  • Managing our relationships with clinics, providers, and other business partners;

  • Operating, maintaining, and improving the Site, including monitoring usage and performance;

  • Complying with applicable laws and regulations, such as pharmacy record keeping, reporting requirements, and responding to lawful requests from regulatory authorities;

  • Protecting our rights, privacy, safety, and property, and that of our partners, patients, and the public.

We do not sell your personal information or PHI.

5. Text Messages and Other Communications

Our contact form may offer you the option to receive text messages about our services. These communications are intended for clinic and provider contacts, not for individual patients.

  • By providing your phone number and opting in, you agree that we may send you text messages related to our services, such as ongoing marketing material that pertains strictly to our clinic and telehealth partners.

  • Message frequency may vary. Standard message and data rates may apply.

  • You can opt out of text messages at any time by replying “STOP” to any message you receive from us.

  • We do not use text messages to send detailed PHI such as full medical histories or sensitive diagnoses.

We do not share your phone number with third parties for their own marketing purposes without your explicit consent.

6. How We Share Information

We may share information we collect as follows:

Service Providers and Vendors
We may share information with third-party service providers that support our operations, such as:

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  • Website hosting and maintenance;

  • IT and security services;

  • Email, messaging, or contact management tools;

  • Pharmacy management or logistics providers.


These vendors are permitted to use the information only to perform services on our behalf and are required to protect it appropriately.

Healthcare Providers and Telehealth Partners
To provide pharmacy services, we may share necessary information with prescribing clinicians, telehealth organizations, and related healthcare professionals to coordinate patient care, verify prescriptions, manage therapy, and support safety or quality reviews.

Shipping and Logistics Partners
When we dispense and ship medications, we may share minimal necessary information (such as name and address) with carriers to complete delivery.

Regulatory and Legal Requirements
We may disclose information:

  • As required by federal, state, or local laws and regulations;

  • In response to lawful requests from boards of pharmacy, the FDA, DEA, or other regulatory or law enforcement agencies;

  • To comply with subpoenas, court orders, or other legal processes.


Business Transfers
In the event of a merger, acquisition, sale, or other corporate transaction, your information may be transferred as part of that transaction, subject to applicable law.

We do not share PHI except as permitted or required by HIPAA and applicable state law.

7. HIPAA and PHI

When we handle PHI as a covered entity or business associate, we comply with all applicable provisions of HIPAA and state privacy laws. This includes:

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  • Implementing administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of PHI;

  • Limiting access to PHI to workforce members with a legitimate need to know;

  • Using and disclosing PHI only as permitted by law, our Notice of Privacy Practices, and any applicable Business Associate Agreements;

  • Maintaining required records and documentation for mandated retention periods.


If there is any conflict between this Privacy Policy and our Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices will control.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information and PHI, including:

  • Encryption and secure transmission (such as HTTPS/TLS) for data submitted through the Site where appropriate;

  • Access controls and restrictions to limit who may access sensitive systems and data;

  • Ongoing review and updating of security measures to address new risks.
     

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information and PHI for as long as necessary to:

  • Provide pharmacy services to our clinic and telehealth partners;

  • Comply with federal and state pharmacy recordkeeping and other legal or regulatory requirements;

  • Resolve disputes and enforce our agreements.
     

Retention periods for pharmacy records and PHI are determined by applicable law and professional standards.

10. Your Choices and Rights

10.1 General Personal Information

If you are a clinic, provider, or business contact and would like to update, correct, or delete certain personal information we maintain about you, you may contact us using the information in the Contact Us section below. We will review and respond in accordance with applicable law.

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Depending on your state of residence, you may have additional rights under state privacy laws. We will honor any such rights as required by applicable law.

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10.2 PHI (Patients)

If you are a patient whose prescription is filled by Center City Pharmacy, your rights with respect to PHI (such as the right to access, amend, or obtain an accounting of disclosures) are described in our Notice of Privacy Practices.
 

To exercise those rights, please follow the instructions in that Notice or contact us using the information below.

11. Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children under the age of 13 through the Site. If we become aware that we have inadvertently collected personal information from a child under 13 online, we will take appropriate steps to delete it as required by law.

12. Third-Party Websites

The Site may contain links to websites or services operated by third parties (including telehealth platforms, partners, or vendors). This Privacy Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing them with any information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. When we do, we will revise the “Last updated” date at the top of this page. Any changes will become effective when we post the revised Privacy Policy on the Site.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your rights, please contact us at:
 

Center City Pharmacy, LLC
416 Clematis St
West Palm Beach, FL 33401


Phone: (561) 559-0047
Email: customersupport@centercityrx503a.com

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